Anatolian Journey Tours Privacy Policy
We are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our site and services.
Who We Are
Anatolian Journey Tours, located at 28 Büyükdere Street, Floor 6, Istanbul, 34394, Turkey, is the data controller responsible for processing your personal data collected through our site and services.
Data We Collect
We may collect personal data you provide directly to us when you use our site, inquire about or book our services, or communicate with us. This data may include:
- Identification and contact information such as your name, email address, postal address, phone number.
- Payment information, including credit/debit card details and billing information, necessary to process transactions.
- Travel details, including passport information, dates of birth, nationality, dietary requirements, medical conditions relevant to travel, and other information needed to book and provide travel services like flights, accommodation, transportation, and tours.
- Information about your preferences and interests related to travel.
- Communication data when you contact us or we contact you.
- Usage data about how you interact with our site, collected automatically through cookies and similar technologies. This may include IP address, browser type, device information, pages visited, and time spent on our site.
How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage the services you request, including processing bookings for guided city tours, package holidays, hotel stays, transportation, cultural experiences, yacht charters, private excursions, and airport transfers. The legal basis for this processing is the performance of a contract with you or to take steps at your request before entering into a contract.
- To process payments and manage your account. The legal basis is performance of a contract.
- To communicate with you about your bookings, inquiries, and updates regarding our services. The legal basis is performance of a contract and our legitimate interest in providing customer support.
- To send you marketing communications about our services and offers, where we have your consent or a legitimate interest and are permitted by applicable law. You can opt-out of marketing communications at any time.
- To improve our services, understand how our site is used, and develop new features. The legal basis is our legitimate interest in improving our business and user experience.
- To comply with legal obligations, such as tax and accounting requirements. The legal basis is compliance with a legal obligation.
- To protect our rights, property, or safety, and the rights, property, or safety of others. The legal basis is our legitimate interests or legal obligations.
How We Share Your Data
We may share your personal data with third parties where necessary to provide our services or for other legitimate reasons:
- With service providers such as hotels, airlines, transport companies, tour operators, and activity providers who fulfil the travel services you have booked through us. These parties require your data to deliver the services.
- With payment processors to complete transactions.
- With third-party service providers who perform services on our behalf, such as IT services, marketing, and customer support. These providers are obligated to protect your data.
- In response to a legal request, court order, or other governmental requirement.
- In connection with a merger, sale, or acquisition of all or part of our business.
We only share personal data necessary for the third party to perform their function.
International Data Transfers
Given the nature of tourism and travel services, your personal data may be transferred to and stored in countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may have different data protection laws than your country. When we transfer your data internationally, we take steps to ensure that your data is protected in accordance with this policy and applicable data protection laws, for example, by using standard contractual clauses approved by the European Commission.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights
Subject to applicable data protection laws, you have rights regarding your personal data, including the right to:
- Request access to your personal data.
- Request rectification of inaccurate or incomplete data.
- Request erasure of your personal data.
- Request restriction of processing.
- Object to processing, including for direct marketing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided in the Contact Us section below.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the performance of our contract with you, for legitimate business purposes, or as required by law.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze site usage. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children without parental consent.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:
Anatolian Journey Tours
28 Büyükdere Street, Floor 6
Istanbul, 34394
Turkey